Job Title: Parts and Service Assistant 

Department: TrailersPlus Lot Operations 

Reports To: Assistant Store Manager 

Status: Hourly plus bonus 

SUMMARY 

The Parts and Service Assistant (PSA) assists in the duties and responsibilities of the Parts and Service Department. The position assists in all aspects of the inbound and outbound inventory, installing parts, servicing trailers of all makes and models, and preparing products for presentation and demonstration. PSA’s assist in maintaining a clean and safe facility. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

The essential duties and responsibilities include, but are not limited to the following: 

● Daily inspection of trailers on the lot for safety and quality control. 

● Perform daily processes that include parts, service work, inventory control as directed by store management. ● Service, parts/accessories installations, and warranty work. 

● Assist will all deliveries of trailers, parts, and supplies and submit paperwork to management for review. ● Maintain the store facility and grounds by cleaning and organizing the building, shop, and trailers, in order to promote safety, security, and a professional appearance as directed by store management. 

● Work strategically and collaboratively with store management. 

● Attend and participate in all required team and company meetings. 

● Assist with warranty, repair, facility, and equipment problems. 

● Assist Store Management team in trailer sales, as needed (sale license required in some states). 

SKILLS 

● Time management 

● Ability to solve basic problems, communicate properly, handle and diffuse difficult situations 

● Troubleshooting 

● Attention to detail 

● Strong mechanical ability 

● Quality customer service 

SUPERVISORY RESPONSIBILITIES 

This job has no supervisory responsibilities. 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in the essential duties and responsibilities section are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION and/or EXPERIENCE 

Requires a high school diploma or equivalent.

LANGUAGE SKILLS 

Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Also important is the ability to write occasional reports and correspondence and to speak effectively with customers or employees. Spoken fluency in Spanish is a plus. 

MATHEMATICAL SKILLS 

Requires the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. The PSA must also be able to apply concepts of basic algebra and geometry as needed. 

COMPUTER SKILLS 

Knowledge of on-line computer systems is helpful but not required for successful completion of the PSA job responsibilities and assignments. Basic keyboarding skills are also beneficial for efficiency. 

REASONING ABILITY 

Must be able to communicate and assist in the resolution of practical problems dealing with a variety of concrete variables in situations where only limited standardization exists. The position also requires the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is frequently required to stand, walk, sit, use their hands to handle or feel, reach with their hands and arms while balancing, routinely lift 50-75 lbs, and climb ladders. 

WORK ENVIRONMENT 

The characteristics of the work environment described here are representative of those an employee would encounter while performing the essential functions of this job. 

The employee may be exposed to wet and/or humid conditions, as well as outside weather conditions during the performance of the job responsibilities. The employee may also be required to move mechanical parts and may be exposed to materials as described in MSDS documents. 

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions upon request.